Privacy Policy

1. Introduction

QP Freight Services LLC is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our international shipping and logistics services, visit our website, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a shipping quote or consultation
• Create an account or register for our services
• Contact us via forms, email, or phone
• Subscribe to our newsletter or marketing communications

This may include:

• Name, email address, phone number
• Company name and business information
• Shipping addresses and contact details
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on site
• Device identifiers and usage patterns

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about visitors and visits to our website. You can control cookies through your browser settings, though some features may not function properly if disabled.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our logistics services
• Process shipping requests and handle customer inquiries
• Facilitate communication between parties involved in shipments
• Process payments and manage billing
• Send administrative information and service updates
• Respond to customer service requests and provide support
• Improve our website and services
• Conduct analytics and research to enhance user experience
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure security

3.1 Marketing Communications

With your consent, we may send you marketing emails about our services, industry insights, and promotional offers. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

4.1 Service Providers

• Shipping carriers and logistics partners
• Customs brokers and clearance agents
• Payment processors and financial institutions
• IT service providers and cloud hosting companies
• Customer support and communication platforms

4.2 Legal Requirements

We may disclose your information when required by law, including:

• Customs and border control authorities
• Regulatory agencies and government bodies
• Law enforcement and legal proceedings
• Tax authorities and audit requirements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and data centers
• Access controls and authentication requirements
• Regular security audits and assessments
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active customer accounts: For the duration of the relationship
• Shipping records: 7 years (as required by customs regulations)
• Financial records: 7 years (as required by tax laws)
• Marketing communications: Until you opt out
• Website analytics: 26 months (Google Analytics standard)

We will securely delete or anonymize your information when it is no longer needed for legal or business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing for direct marketing purposes
• Withdrawal of consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

As an international logistics provider, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page and update the "Last updated" date above.

For material changes, we will provide additional notice, such as email notification to registered users or prominent notice on our website.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: